Refund Policy

Last updated: January 2025

1. Refund Eligibility

Fastaze offers refunds within 7 days of purchase if you are not satisfied with our service. To be eligible for a refund, you must contact our support team with your order details and reason for the request.

2. How to Request a Refund

To request a refund, contact our support team via email at [email protected] or through WhatsApp. Please include your order number, email address used for purchase, and the reason for your refund request.

3. Refund Processing

Approved refunds are processed within 5-10 business days. The refund will be credited to the original payment method used during purchase. Processing times may vary depending on your payment provider.

4. Non-Refundable Situations

Refunds may not be granted in the following situations:

• Requests made after the 7-day refund period
• Violation of our Terms of Service
• Service issues caused by the customer's internet connection or device
• Subscription renewals where the customer failed to cancel before the renewal date

5. Service Credits

In some cases, we may offer service credits or subscription extensions as an alternative to a monetary refund. This is offered at our discretion and with the customer's agreement.

6. Contact

For refund inquiries, contact us at [email protected].